Refund policy

Returns & Store Credit

All sales are final and RugSnob does not offer refunds to the original payment method.

Customers may request a return for store credit by contacting RugSnob within three (3) calendar days of confirmed delivery.

To be eligible for store credit, the rug must be returned in the same condition in which it was received.

Approved store credit will be based on the purchase price of the returned rug. Original shipping fees are non-refundable and will not be included in the store credit.

The customer is responsible for all costs associated with return shipping.

Store credit will be issued after the returned rug is received by RugSnob and its condition has been inspected and verified.

A return request does not constitute approval of store credit until the returned rug has been received and inspected.